Terms of Service

These Terms govern your use of Lumi-Numi: the website https://lumi-numi.com (the “Website”), the Lumi-Numi mobile application (the “App”), the optional Lumi One device and its firmware (the “Device”), and the AI agent you reach through any of them, together with everything it produces or does for you (all together, the “Service”). The Service is offered by WOOPICX SPÓŁKA Z O.O., registered office at Aleja Armii Ludowej 6/164, 00-571 Warsaw, Poland, KRS 0001176902, NIP 7011263646, REGON 541936910 (“Lumi-Numi”, “we”, “us”).

1. About these Terms

By using any part of the Service you agree to these Terms and to our Privacy & Cookies Policy. If you do not agree, do not use the Service. We may update these Terms; the current version is always on this page, and each version is dated. Material changes are announced on the Website, in the App or by e-mail at least 14 days before they take effect, and you may be asked to accept the new version before your next conversation.

2. One agent, everywhere

Lumi-Numi is one AI agent with a face. The Website, the App and the Device are three doors to the same agent and the same account: what you tell it in one place it knows in the others, and the energy, plan and settings are shared. You write or speak to it; it answers in text and with a synthetic voice, shows what it feels through an animated face, generates images and short videos from your description, and — when you let it — works with your information and acts on your behalf (section 6).

The agent is general-purpose: it is not limited to one topic or one task. It runs on large language, speech, image and video models — some ours, most licensed from third-party providers (section 9). Availability, models, limits and features change as we build. We may add, change or withdraw a feature; if a paid feature is withdrawn, section 10 applies.

3. Your account

You need an account to talk to the agent. Sign in with Google or Apple; we do not keep your password. You must be at least 16 years old, or the age of digital consent in your country if higher. Keep your account to yourself: what happens under it, on any of the three doors, is your responsibility. You may delete your account, your conversation history and everything the agent remembers about you at any time in Settings.

4. The App

The App is available from the Apple App Store and Google Play under their own store terms, which apply in addition to these Terms; Apple and Google are not parties to these Terms and are not responsible for the Service. The App asks for permissions only for what you use: microphone to talk, notifications to hear from the agent, camera or photos if you show it something, and access to other apps or accounts only when you connect them (section 5). You can withdraw any permission in your phone settings; the related feature then stops working. We may release updates and may stop supporting old versions of the App or old operating systems with notice.

5. What the agent knows about you

Memory. The agent remembers what you tell it and what it learns while helping you — your name, preferences, people and places you mention, things you asked for — so that it can be useful next time without being told again. You can see, edit and erase this memory in Settings, in any door of the Service, and it is erased when you delete your account.

Connected data. With your explicit permission the agent can connect to your accounts and information — for example calendar, mail, contacts, notifications, photos, location, smart-home devices and other services we support — and use them to answer you and to do things for you. Each connection is asked for separately, only when it is needed, and can be revoked in Settings at any time. We access only what the task needs, and we do not use connected data for anything other than serving you.

Suggestions. If you opt in, the agent may look at your information on its own — not only when you ask — to notice something and offer it to you: a reminder, a thing to do, a question. This is off by default and switched on by a separate consent, which you may withdraw at any time.

What we do not do. We do not sell your data. We do not use your conversations, memory or connected data to advertise to you, and we do not train models on them unless you opt in. Providers of the underlying models process your input on our behalf under contract and are not permitted to train their models on it. Details, legal bases and retention periods are in the Privacy & Cookies Policy.

6. Actions on your behalf

Where you have connected a service, the agent can act in it for you: write and send a message, create an event, change a setting, control a device, place an order, and similar. Anything irreversible or costly — sending, paying, deleting, sharing with someone else — is shown to you and confirmed before it happens, unless you have explicitly told the agent to proceed without asking for that kind of action. You are responsible for what the agent does under your account and your instructions, and for checking the result. If the agent does something wrong, tell us; we will help to undo it where undoing is possible, but we cannot promise that a third-party service will let us.

7. Energy, plans and payment

The Service runs on energy. Every account gets free daily energy that comes back on a fixed cycle. A text answer costs 1, an answer with voice costs 2, and image and video generation and actions that use outside services cost the amount shown at the moment you ask. Subscriptions and one-off energy packs are described on the Pricing page; prices there are the prices that apply. Energy is shared across the Website, the App and the Device.

Payments are handled by our payment provider or by the app store — we never see full card details. Subscriptions renew automatically until cancelled; cancel any time in Settings or in your app-store subscriptions and you keep the plan until the end of the paid period. A free trial, where offered, is once per person. Energy is a licence to use the Service, not currency: it has no cash value, cannot be transferred or sold, and unused daily energy does not accumulate.

EU consumers have a 14-day right of withdrawal for digital services. By starting to use a paid plan or pack immediately you ask us to begin at once and accept that the right of withdrawal ends once the service has been fully performed; for anything not yet used, write to us and we refund the unused part. Purchases made through an app store are refunded under that store’s rules.

8. What you write, and what the agent makes

Your input stays yours. You keep the rights to the text, audio, images and data you give us or let us access. You grant us the licence needed to run the Service: to process your input, pass it to the model that answers, store the conversation and memory so you can come back to them, and keep short-lived copies for safety and abuse prevention.

The output is yours to use. To the extent we hold any rights in the answers, images, videos and other results the agent produces for you, we assign them to you. You may use them personally or commercially. Two honest caveats: AI output may not be protected by copyright in some countries, and similar prompts can produce similar results for other people — we cannot promise your output is unique.

You are responsible for what you publish or send. Check facts, check likeness and trademark rights, and label AI-generated content where the law or the platform requires it.

9. Third-party providers

To answer you, the agent sends your request — the text, the audio, the image or video reference you attached, and the part of your memory or connected data the task needs — to the model provider that does that job. Today these are: language models from OpenAI, Anthropic, Google (Gemini) and xAI (Grok); voice from ElevenLabs; images from Google and OpenAI; video from ByteDance (Seedance, Seedream) and Kuaishou (Kling). The list changes as models come and go; the current one is kept in the Privacy & Cookies Policy. Each provider processes your input only to fulfil the request, under API terms that forbid training on it. Some providers are outside the EEA; transfers rely on EU Standard Contractual Clauses or adequacy decisions.

Payments go through Stripe (or the app store); we never see full card details. Hosting and delivery use Cloudflare. Usage of the Website and the App is measured with Google Analytics and PostHog, only after you accept analytics in the cookie banner; without consent the measurement is anonymous and cookie-free.

10. Accuracy and dependence on third parties

Answers may be wrong, out of date, or made up with complete confidence. Generated images and videos may misrepresent real people, places, brands or text. Actions may be done imperfectly. Do not rely on the Service for medical, legal, financial, safety or emergency decisions. The Service depends on third-party model providers and on the services you connect; if one of them fails, changes terms or withdraws access, part of the Service may be unavailable or behave differently. If a paid feature stays unavailable for a long period, tell us and we refund the affected part of your subscription.

11. Acceptable use

Do not use the Service to: break the law; create sexual content involving minors, or sexual images of a real person without their consent; create content that harasses, defames or impersonates a real person, including deepfakes presented as real; produce instructions for weapons, malware or attacks on systems; generate hate speech or incitement to violence; infringe someone else’s copyright, trademark or likeness; access, monitor or act in someone else’s accounts or data without their permission; send spam or unsolicited messages through connected services; extract our prompts or models, resell access, or run automated bulk requests outside a published API; or record people where consent is required and you do not have it.

We may refuse a request, limit an account, remove content, disconnect a service or close an account that breaks these rules, and we may keep the evidence needed to defend that decision. If we close a paid account for a breach, we refund the unused part unless the breach was deliberate and serious.

12. The Device and firmware

Lumi One is open hardware: an ESP32-based board that runs the same agent under the same account. There is no pre-order — builds are published as public releases and you can flash your own board from the firmware page. Firmware is licensed to you for use on your device; open-source components keep their own licences. You may modify and re-flash it, but modified firmware is unsupported and voids any warranty. If we sell devices in future, sale terms will be published separately before checkout.

13. Privacy

How we handle personal data, conversations, memory, connected accounts, voice and cookies is described in the Privacy & Cookies Policy. In short: audio is processed to answer you and is not kept beyond what that needs; conversations and memory are stored under your account until you delete them; connected data is used only for the task and only while the connection is on; you can disconnect and delete everything in Settings.

14. Beta

The Service is in beta. Features appear, change and disappear; things break. Beta features are provided as-is, and we may reset data belonging to an experimental feature with notice on the Website or in the App.

15. Disclaimer and limitation of liability

The Service is provided “as is”, without warranty of merchantability, fitness for a particular purpose, or that output or actions will be accurate, lawful or fit for your use. To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits or lost data, including losses caused by an action the agent took in a third-party service on your instruction. Our total liability for any claim relating to the Service is limited to what you paid us in the 12 months before the claim, or EUR 100 if you paid nothing. Nothing here limits rights consumers have under mandatory law, or our liability for death, personal injury, fraud or gross negligence.

16. Suspension and termination

You may stop at any time and delete your account in Settings. We may suspend or end access if you break these Terms, if required by law, or if we discontinue the Service — in the last case with at least 30 days’ notice and a refund of the unused part of any subscription. On termination we disconnect every connected service and delete your memory and conversations, except what we must keep by law.

17. Governing law

These Terms are governed by the laws of Poland. Consumers also enjoy the protection of mandatory provisions of the law of their country of residence. Disputes may be brought before the courts of Poland or, for consumers, the courts of their residence; EU consumers may also use the ODR platform at ec.europa.eu/consumers/odr.

18. Contact

WOOPICX SP. Z O.O., Aleja Armii Ludowej 6/164, 00-571 Warsaw, Poland — [email protected]