Terms of Service

Last updated: 18 August 2026

These Terms govern your use of the website https://lumi-numi.com (the “Website”) and the purchase and use of the Lumi-Numi device and its software (the “Product”), offered by WOOPICX SPÓŁKA Z O.O., registered office at Aleja Armii Ludowej 6/164, 00-571 Warsaw, Poland, KRS 0001176902, NIP 7011263646, REGON 541936910 (“Lumi-Numi”, “we”, “us”).

1. About these Terms

By using the Website, placing a pre-order or using the Product you agree to these Terms and to our Privacy & Cookies Policy. If you do not agree, please do not use the Website or the Product. We may update these Terms; the current version is always on this page. Material changes will be announced on the Website or by e-mail at least 14 days before they take effect.

2. The Product

Lumi-Numi is a small desk companion device with a screen, microphones, a speaker, Wi‑Fi and Bluetooth, and software that shows an animated face, answers by voice, displays notifications from a paired phone, controls compatible smart-home devices and runs small on-screen widgets. Features described on the Website reflect the current prototype and roadmap; some features may change, arrive later via software updates, or require an internet connection, a paired phone or third-party accounts.

Voice features are provided through third-party AI models. Answers may be inaccurate. Do not rely on the Product for medical, legal, financial, safety or emergency purposes.

3. Pre-orders

A pre-order is a reservation of a Product from the first production batch at the pre-order price shown on the Website (currently USD 49, taxes and shipping calculated at checkout where applicable). Placing a pre-order does not guarantee a shipping date; estimated dates on the Website are estimates. If we cannot ship your Product within 12 months of your pre-order, you may cancel and receive a full refund of any amount paid.

If pre-order payment is collected, it is processed by our payment provider; we never see full card details. You may cancel a pre-order at any time before shipment for a full refund by writing to the contact address below.

4. Shipping

We ship worldwide from the European Union. Shipping costs, if any, are shown at checkout. Import duties and taxes outside the EU are the responsibility of the recipient. Risk of loss passes to you on delivery.

5. Returns and refunds

Consumers in the EU may withdraw from the purchase within 14 days of delivery without giving a reason, returning the Product in its original condition; we refund the price within 14 days of receiving the return. Return shipping is at your cost unless the Product is faulty. Outside the EU we honour the same 14-day policy voluntarily.

6. Warranty

The Product comes with the statutory warranty for consumers in the EU (2 years for lack of conformity). For everyone else we provide a 12-month limited warranty against defects in materials and workmanship under normal use. The warranty does not cover damage from drops, liquids, opening the device, modified firmware, or normal wear. To claim, contact us with your order number and a description (photos help).

7. Software, updates and accounts

The Product’s software is licensed to you, not sold, for use on your Product. We may deliver updates over the air that add, change or remove features; some updates may be required for the Product to keep working with our services. Optional cloud features (voice assistant, phone notifications, smart-home links) may require an account and may depend on third-party services whose availability we do not control. Open-source components are covered by their own licences.

You may modify or re-flash your own device (we like makers), but modified firmware voids the warranty and we cannot support it.

8. Acceptable use

Do not use the Product or Website to break the law, to record people without their consent where consent is required, to interfere with our services or other users, or to resell our services. The Website content, the Lumi-Numi name, logo, face designs and animations are our intellectual property; you may not copy them for commercial use without permission.

9. Privacy

How we handle personal data and cookies is described in the Privacy & Cookies Policy. Audio for voice features is processed only after the wake word and is not stored beyond what is needed to answer, unless you opt in to help improve the Product.

10. Disclaimer and limitation of liability

The Website and pre-release features are provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability for any claim relating to a Product is limited to the price you paid for it. Nothing in these Terms limits rights that consumers have under mandatory law.

11. Governing law

These Terms are governed by the laws of Poland. Consumers also enjoy the protection of mandatory provisions of the law of their country of residence. Disputes may be brought before the courts of Poland or, for consumers, the courts of their residence; EU consumers may also use the ODR platform at ec.europa.eu/consumers/odr.

12. Contact

WOOPICX SP. Z O.O., Aleja Armii Ludowej 6/164, 00-571 Warsaw, Poland — [email protected]